tkk99 Privacy Policy
Your personal information is our highest priority — tkk99 protects your privacy following strict security standards.
Table of Contents
Introduction and Scope
tkk99 ("we", "our", or "platform") operates a safe and reliable online entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and use your personal information when you use our website https://tkk99.cam ("Site").
By registering, logging in, or using any service on our site, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, you are requested to stop using our site.
This Policy applies to all services, products, and digital platforms of tkk99. Additional specific terms may apply to certain services, which should be read together with this main Policy. You are also requested to read our Terms and Conditions page.
1.1 Definitions
The key terms used in this Policy are defined as follows:
- Personal Information: Any information that can directly or indirectly identify you, such as your name, email address, phone number, or financial details.
- Processing: Any operation performed on personal information, such as collection, recording, storage, modification, retrieval, use, or deletion.
- Third Party: Any person or organization other than tkk99 and the user.
What Information We Collect
We only collect information that is necessary to provide our services properly. We divide the information we collect into two main categories.
2.1 Information You Provide Directly
- Registration Information: Full name, date of birth, email address, and password.
- Contact Information: Phone number and mobile banking account numbers (bKash, Nagad, Rocket, Upay).
- Identity Verification Information: National ID (NID) number or passport number, which may be required as part of the KYC process.
- Financial Information: Deposit and withdrawal records and bank account details (where applicable).
- Communication Messages: Your conversations with our support team via live chat or email.
2.2 Automatically Collected Information
When you visit our site, certain information is collected automatically:
- Device Information: IP address, browser type and version, operating system, and device identifiers.
- Usage Information: Which pages you visited, how long you stayed, and which links you clicked.
- Transaction Logs: Gaming history, bet amounts, win and loss records, and session duration.
- Location Information: Approximate geographic location derived from your IP address.
Purpose of Using Information
We use your information only for the following purposes and for no other purpose:
3.1 Service Delivery and Operation
- Creating and managing your account and ensuring access to the platform.
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer.
- Managing gaming services, bonus offers (such as our 150% welcome bonus), and the VIP program.
- Providing 24/7 customer support in Bengali.
3.2 Security and Legal Compliance
- Detecting and preventing fraud, money laundering, and other illegal activity.
- Completing proper account identity verification (KYC) procedures.
- Verifying age to prevent minors from gambling — our platform is for users aged 21 and above only.
- Complying with applicable laws and regulations.
3.3 Improvement and Personalization
- Analyzing user behavior to improve the quality of our site and services.
- Providing game recommendations and a personalized experience based on your preferences.
- Diagnosing and resolving technical issues on the platform.
- Sending relevant promotional information and updates (with your consent).
Data Storage and Security
We place the highest importance on keeping your information secure. tkk99 follows industry-leading security standards.
4.1 Technical Security
- SSL Encryption: 256-bit SSL/TLS encryption is active on all pages of the site, keeping data transfer between your browser and our servers secure.
- Data Encryption: Sensitive information stored on our systems is kept in an encrypted state.
- Firewall and Anti-Fraud Systems: Advanced firewall systems are in place to prevent unauthorized access and cyber attacks.
- Two-Factor Authentication: An additional security layer is used to protect your account.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
4.2 Data Retention Period
We retain your information for as long as it is necessary or legally required:
- Active account data: For as long as the account remains active.
- Financial transaction records: As required by applicable legal obligations.
- Closed account data: For the period determined by legal requirements.
4.3 Staff Access
Our staff only have access to the information necessary for their role. All staff are bound by strict confidentiality agreements and receive regular security training.
Sharing Information with Third Parties
tkk99 does not sell your personal information. We strictly control the circumstances under which information may be shared with third parties.
5.1 Authorized Third Parties
Information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer providers to complete deposits and withdrawals.
- Game Providers: Game providers contracted with us (such as Pragmatic Play, JILI, PG Soft, Spribe) may receive the minimum information necessary to operate gaming services.
- Technology Service Providers: Limited information may be shared with trusted technology partners for cloud hosting, cybersecurity, and analytics services — all of whom are bound by strict confidentiality agreements.
5.2 Legal Obligations
Information may be disclosed to relevant authorities in the following circumstances:
- To comply with a court order or legal claim.
- At the request of government or regulatory authorities to comply with applicable law.
- To assist in the investigation of fraud or illegal activity.
5.3 International Data Transfers
Some of our service provider partners may be located outside Bangladesh. For such transfers, we ensure that adequate protection of your information is in place in the recipient country and that appropriate contractual safeguards are applied.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: These are necessary for the basic functionality of the site — maintaining login sessions, security verification, and so on. Disabling these cookies may prevent the site from working properly.
- Functional Cookies: Used to remember your preferences, such as language settings or personalized account settings.
- Analytics Cookies: Used to monitor site usage and improve the quality of our services. This data is generally aggregated and does not identify individuals.
6.2 Cookie Controls
You can go to your browser settings to delete cookies or prevent new cookies from being accepted. However, disabling certain cookies may cause some features of the site to not work properly.
Most modern browsers offer options to control cookies. You can find detailed instructions on your browser's help page.
Your Rights
You have certain important rights regarding the protection of your personal information. tkk99 is committed to respecting these rights.
7.1 Right of Access and Review
You can request from us at any time to find out what information we hold about you. We will provide this information to you within a reasonable time.
7.2 Right to Correction
If there is any incorrect or incomplete information in your account, you can contact us to have it corrected. Keeping accurate information is mandatory for identity verification purposes.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, information required for legal obligations, ongoing financial transactions, or dispute resolution may not be able to be deleted immediately.
7.4 Right to Object to Processing
You may object to the use of your information for direct marketing purposes. Send this request to us by email and we will take prompt action.
7.5 Exercising Your Rights
To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat support. We will process your request after verifying your identity.
Protection of Minors
tkk99 gives the highest priority to the protection of minors. Our platform is for users aged 21 and above only.
8.1 Age Verification
We verify your age at the time of registration. We do not knowingly collect or process any information from individuals under the age of 21. If we become aware that a minor is using our platform, their account will be closed immediately and the related information will be deleted.
8.2 Request to Parents
If parents suspect that their child is using our platform, please contact [email protected] immediately. We will promptly investigate the matter and take the necessary steps. To learn more about responsible gaming, please visit our Responsible Gaming page.
Changes to the Policy
We may update this privacy policy from time to time. We will notify you before any changes take effect.
9.1 Notification Method
For important changes, we will inform you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the site's homepage.
- The "Last Updated" date at the top of this page will change.
9.2 Your Consent
Continuing to use our site after the updated policy has been published will be considered as your agreement to the new terms. If you do not agree to the revised terms, please request that your account be closed.
9.3 Previous Versions
If needed, please contact our support team to view previous versions of our privacy policy.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, we are always ready to help.
Please submit any requests or complaints regarding your personal information through our dedicated support channel.
Email: [email protected]
Live Chat: Support available in Bengali 24/7
Response Time: We aim to respond as quickly as possible
After receiving a complaint, we will investigate it, take appropriate action, and inform you of the outcome.
To learn more about this privacy policy or to read the terms of our overall service, please visit our Terms & Conditions and Responsible Gaming pages. Our FAQ page may also be helpful for any questions.